SHIPPING POLICY

Thank you for shopping with Celebrity. We aim to provide our customers and Members with efficient, reliable, and affordable delivery services across South Africa. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

• Orders are processed once full payment has been received and confirmed.
• Processing time is typically 1–3 business days, excluding weekends and public holidays.
• During high-demand or promotional periods, order processing may take slightly longer, but we will keep you informed of any delays.

2. Shipping Options and Delivery Times

We offer nationwide delivery through trusted courier partners.
Typical delivery times are:
• Major cities and towns: 2–5 business days
• Outlying or rural areas: 5–7 business days
Delivery times may vary depending on your location and courier availability.

3. Shipping Fees

Shipping fees are calculated at checkout and depend on your delivery location and order size/weight.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.
You can use this tracking number to follow your order’s delivery status through our courier partner’s website.

5. Delivery Policy

Deliveries are made to the address provided during checkout. • Please ensure that your delivery information (name, phone number, and address) is accurate to avoid delays or lost parcels.
• If no one is available to receive the parcel, the courier may attempt re-delivery or contact you directly to arrange collection.
• Celebrity is not responsible for delays caused by incorrect addresses or courier issues beyond our control.

6. Damaged or Missing Orders

If your order arrives damaged, incomplete, or missing items, please contact us within 48 hours of delivery with your order number and supporting photos.
We will investigate the issue and arrange a replacement or refund where applicable.

7. International Shipping

Currently, Celebrity ships within South Africa only and use Stockist program in other countries.
For future international delivery options, please stay updated through our official website and social media channels.

8. Changes to This Policy

Celebrity reserves the right to modify or update this Shipping Policy at any time. Any updates will be posted on our website with the revised “Effective Date.”